Shipping

You will be notified by us when your order is ready to be shipped. If you have an urgent order then please contact us and if possible we will try and accommodate you.

UK  - DPD Local, 2-3 days delivery £6 (free for orders £200 and over)
Europe -  DPD Direct, 5-7 working days £17 (free for orders £200 and over)
Rest of the world - DPD Direct 7-10 working days £26 (free for orders £200 and over)

Please note duties and taxes for International shipments are not included in your shipping costs. Items purchased outside of the UK may receive a customs fee, calculated by your local customs authority.


Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@indigoandgoods.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@indigoandgoods.com and send your item to: WEST MANOR, MISTERTON, SOMERSET TA18 8LT.

Shipping
To return your product, you should mail your product to: WEST MANOR, MISTERTON, SOMERSET TA18 8LT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £65, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.